Customer Service Virtual Assistant

By getting a professional virtual assistant, you are doing yourself a great favor; you have the opportunity to enhance your business and focus on other important tasks that need your utmost attention. Our reliable Customer Service Virtual Assistants can handle multi-platform support and provide excellent results at the same time.

Real Time

Real Time, All the Time: 24/7 Availability

Being online for customers 8-9 hours seems not enough. Aim for a 24/7 availability to widen your market reach. Check our virtual assistant services and consider hiring a virtual assistant from a different time zone, like the Philippines. Your virtual assistants will deal with your clients while you are deep in slumber. Moreover, they will be on board, online to assist you even during official holidays!

What a Customer Service Virtual Assistant can do for you?

Our average Customer Service Virtual Assistants have more than 3 years experience handling inbound campaigns in the call center industry and have a strong skill set for the following tasks:

Customer Retention Calls
Order Processing Call
Phone Support Calls
Reservation Calls
Directory Assistance Calls

Dispatch Calls
Helpdesk Calls
Live Chat Support
Credit Card Processing
Upselling & Product Add-ons

Schedule a Discovery Call

Customer Service

What can you expect from your Customer Service Virtual Assistant?

With creative skill, a copywriter can help turn your website from flat to fantastic and transform the overall image of your company. In more ways, your copywriter can help your business by:

Outstanding communication skills.

Your virtual assistants will aim to create better relationships and increase engagement with potential and existing customers.

Great Listening Skills.

Your visual assistants will strive to prevent or resolve problems, and provide clarity and direction to your prospects and existing customers.

Calm and friendly presence on the phone

Tone matters. Your virtual assistants communicate in a way that connects and builds trust in their interaction with your clients.

Good grasp of product knowledge.

It helps your virtual assistants respond to any objections properly. It lets them understand the competition better. It is imperative for sales success.

Empathy and patience.

Quite simply, these traits are the ideal ways for your virtual assistants to show your customers that your business really cares; that they are valued by your company.

Effective persuasion skills.

It is the ability to influence. With influence, your virtual assistants will be able to communicate your unique value proposition.

Conflict management skills.

Your virtual assistant should be able to mitigate conflicts involving your customers before they impact your business.

Going the extra mile.

Tenacity is a good virtue. It is a motivation to go beyond what is expected in order to help a customer have a pleasant and positive experience.

Chat Support

Chat Support Virtual Assistant

You can improve your company’s overall customer experience and increase potential sales conversion by getting your own dedicated chat support virtual assistant. Have someone you can trust in making sure that the inquiries of your potential clients and the needs of your existing customers are promptly handled -- any time, anywhere.

Excellent and professional communication skills
Good listening skills with accountability to provide a one chat resolution
Patient and polite presence on the phone
Ability to resolve conflict
Educated product sellers and superior persuasion skills
Ability to multitask between tools and manage multi-chat windows

How Chat Support Virtual Assistants can help you.

Customer support
Communicate with leads
Create knowledge-base

Create canned responses
Message handling and email support
Market and competitor research

Schedule a Discovery Call

Customer support

Respond to customer inquiries via chat in a quick, proactive, direct, and concise manner.

Communicate with leads

Chat is an efficient way to speak to leads and prospects, as well as visitors browsing your website.

Create knowledge-base

A knowledge base is one of the best self-service tools you can provide for your customers. It typically includes answers to FAQs, how-to guides, and troubleshooting instructions.

Create canned responses

Canned responses - a prewritten portion of text can be conveniently added into an email, to maintain consistency. You can work more efficiently and save time for the overall flow of communications and outreach.

Message handling and email support

Providing a timely response to your customers through email will increase your customer’s satisfaction level with the company. It is also cost-effective when integrated into chat support.

Market & competitor research

A market research and analysis allows you to assess your competitor's strengths and weaknesses, so you can implement effective strategies and improve your competitive advantage.

Through a chat system integrated in your tech facilities, your chat support virtual assistant provides automatic responses from standard company script or access ready responses generated from a keyword guide in your chat service database.

Our professional virtual assistant services are a flexible resource. Hire the right one from our pool of highly-skilled virtual assistants based in the Philippines. Our virtual assistants are trained to manage multiple conversations at once while still providing the most reliable support possible to your customers. It’s important that your virtual assistant can handle the volume live chat typically has and still make the customer experience a good one.

See our virtual assistant packages and hire your Chat Support Virtual Assistant now, so you can focus more in growing your business.

Easy Steps

Start Hiring in 3 Easy Steps

Our 3-step process makes hiring a virtual assistant a breeze. Start growing your team for increased productivity and efficiency.

Tell Us Your Needs

Select the task you want to delegate. Are you looking for help with email marketing, bookkeeping, or something more specific?

Choose Your VA Package

Not sure which plan is right for you? If you have a few tasks to delegate, a part-time VA might be a good fit. On the other hand, a full-time VA is more ideal for heavier workloads and ongoing support.

Select Your Payment Plan

Select the payment plan that best suits your needs and budget. Our weekly and monthly plans offer a range of options to ensure you get the most out of your virtual assistant experience.

See all pricing plans

"Effective & efficient virtual assistants
that will lighten your workload at a
fraction of your normal cost.

What's not to love?"

-John Davern,
Virtual Assistant Talent President & CEO

See all pricing plans

CLIENT TESTIMONIALS

Hiring your VA is a game changer.

Elevate your business to the next level!

"With VAT's services, my ministry is able to achieve its goal, a great deal such as creating a blog site, content writing, and managing my social media accounts."

dr. stella utah

Natural Health Practitioner
Landsdale, Pennsylvania

"I'm now on the right track for my social media marketing efforts. If you are frustrated with your progress in your social media campaign, I highly recommend John Davern and Virtual Assistant Talent to help you quickly and cost-effectively.

larry cabaldon

CEO, Boardroom Performance Group
Irvine, Calfornia

"Gerard was the best investment we have personally ever made. Gerard was professional & polished with our prospects. He really gave it 110% on the phone to convert our leads. We highly recommend Gerard to anyone looking to increase their business by leveraging their time."

angela moseley

CEO, Fathom Realty
Mc Kinney, Texas

"I would like to Thank You for all that you have done for me for the past 3 years. Your Virtual Assistants have performed remarkably. At first I thought there might be a problem because of the country differences, but after two weeks I realized how well your VA's work and are trained."

Ken Varga

CEO at The Insurance and Financial Advisor Marketing Group Greater New York City Are, Creating Customers LLC, www.kenvarga.com

"Our organization has found Virtual Assistant Talent to be an excellent and consistent source of support for all of our social media, white papers, research, blogs and other support. The VAT team is responsive and acutely tuned in to our C-Suite membership and programs. They get our highest endorsement."

Scott Hamilton

CEO Executive Next Practices Institute, www.enpinstitute.com, Orange County, California

Get started on hiring your Chat Support Virtual Assistant

Request for a phone consultation now!